professional software support for your organization

Simply put: you choose the service level that suits your organization. We have four packages that increase in speed, accessibility and proactivity.

The impact of a problem determines how quickly we take action. For critical situations (P1 and P2) we start within one hour - depending on the service level you choose. Higher packages include proactive monitoring: we actively monitor your application and intervene before users notice anything. Custom monitoring is also possible.

The support hours differ per package, so you only pay for what you need. Curious which level suits your organization? Contact us! We are happy to discuss the possibilities with you.

Support at SST Software means that you can count not only on technical help with problems, but also on a partner who proactively thinks along and continuously improves the software together with you. We take care of your software, so that you can focus on your core business.

When you choose SST Software, you can count on:

• Analysis and monitoring – We keep a close eye on your systems and solve problems quickly.
• Customization and flexibility – Our support is tailored to your specific needs and software environment.
• 24/7 availability – Help when you need it, without long waiting times.
• Continuous improvement – We identify opportunities and provide advice on optimizations.

Support at SST Software goes beyond just responding. We think along, prevent disruptions where possible and help your organization continuously improve. Updates, monitoring, security, user support: we make sure it's taken care of. We understand that every organization has unique needs and tailor our support to that. What sets us apart:

• In-depth knowledge of custom software – We have experience with complex software environments and understand how custom solutions work in practice.
• True partnership – We work closely with our customers to not only solve problems, but also to implement structural improvements.
• Transparent communication – No hidden costs or surprises, but a clear and structured support process.
• Fast switching and short lines – Direct contact with our experts without the intervention of unnecessary layers.

Support and maintenance are not the same. Where support focuses on solving problems directly and supporting users, maintenance is about structurally improving and updating software.

Support: Direct support for incidents

Our support service is there for urgent problems and user questions. When a malfunction occurs or when you need help using the software, we are ready immediately.

Support procedure:

1. Report a problem via our support portal or by telephone.
2. Fast analysis and diagnosis by our experts.
3. Solution and recovery with minimal impact on your business operations.
4. Aftercare and advice to prevent recurrence.

Maintenance: Continuous optimization and updates

Good maintenance prevents problems and ensures that your software remains up-to-date and secure. We monitor the performance of your software and implement periodic updates and improvements.

Maintenance method:

1. Regular updates and patches to keep your software secure and up-to-date.
2. Performance monitoring to detect bottlenecks and inefficiencies.
3. Further development and optimization to make your software future-proof.
4. Periodic evaluation to discover new opportunities for improvement together.