welcome on­line ticket­shop

The Rijksmuseum Twenthe faced numerous challenges. The museum was only permitted to allow a limited number of visitors access because of Covid. A time slot registration system was required to regulate the flow of visitors. In addition, the museum wanted to reduce the number of administrative tasks and to professionalise further. This resulted in a desire to automate the ordering and payment process, as well as time slot registration for museum entry.

SST took on the challenge to develop a reliable, scalable and flexible time slot and ticketing system within the website's existing central management environment using modern techniques. Visitors needed to be able to quickly and easily buy their own tickets online, in this environment. We were also asked to build an API connection to the Clang email and CRM system, so that fully automated follow-up and marketing campaigns could be sent from there.

By developing the responsive online time slot registration system and ticket shop within Rijksmuseum Twenthe's existing website, visitors are now able to quickly and easily buy their own tickets online.

We first conducted a functional assessment to identify the required functionalities of the online shop. Using information gleaned from the preliminary assessment, we built an advanced architecture using the most modern techniques. We then developed a flexible and scalable online shop using that as a basis. This includes, among other things, a responsive time slot registration and ticketing system and two API links to the Clang CRM system. The first API link handles the transactional email processing. Once a booking has been made successfully, the booking details are forwarded to Clang. Clang then sends the transactional email to the customer. The second API link ensures newsletter subscriptions from the website are sent directly to Clang.